FAQ

Yes, Alterzone TV stands are designed with stability in mind and can safely support a range of TV sizes. Be sure to check the product specifications for the maximum supported TV weight and size.

Monitor arms and monitor risers both provide benefits that significantly enhance ergonomics and workspace organization.

Monitor arms improve ergonomics by allowing for adjustable height and angle, which helps to reduce neck, back, and eye strain by positioning the monitor at an optimal viewing distance and height. They also free up valuable desk space and contribute to a cleaner, more organized, and aesthetically pleasing workspace.

A monitor riser elevates your monitor to eye level, further reducing neck and eye strain. It also creates extra space underneath for storage, enabling better desk organization and a tidier working environment. Each accessory promotes a healthier, more comfortable, and efficient workspace by improving posture, maximizing space, and enhancing the overall look and feel of your desk area.

Yes, most Alterzone monitor arms are adjustable, allowing you to customize the height and viewing angles according to your preferences for a more ergonomic setup.

Alterzone TV stands bring a touch of brilliance to your home entertainment setup with their sleek and elegant design. Perfect for modern living spaces, they provide a sophisticated platform for your television, enhancing the overall visual appeal of your room.

Alterzone offers various home equipment accessories, such as cable organizers, desk organizers, and storage solutions, ensuring a tidy and organized workspace for improved productivity.

A good Sim Racing simulator should provide a realistic driving experience, adjustable seating position, compatibility with various racing games, and solid construction for stability.

Consider factors like force feedback strength, wheel rotation angle, compatibility with different platforms, and the build quality of the wheel itself.

Look for pedals with realistic force feedback, adjustable pedal resistance, and a sturdy build for a more immersive and durable sim racing experience.

All our product manuals are available online for your convenience. You can find detailed manuals for each Trak Racer product by visiting their Manual Gallery. This page provides digital copies of manuals for our full range of products, including assembly instructions, usage guidelines, and troubleshooting tips.

When choosing a gaming mouse, consider factors like DPI (dots per inch) for sensitivity, programmable buttons, ergonomic design, and compatibility with your gaming setup.

A great gaming keyboard offers mechanical switches for tactile feedback, customizable RGB lighting, anti-ghosting features, and dedicated macro keys for enhanced gaming performance.

Look for features like surround sound, noise cancellation, comfortable design for long gaming sessions, and a detachable microphone for versatile use.

Consider resolution, refresh rate, response time, panel type (e.g., IPS, TN, or VA), and adaptive sync technologies like G-Sync or FreeSync for smooth gameplay.

If your SIMAGIC product is found to be faulty within 30 days of purchase, you may return it to us. Upon receipt of the faulty item, we will provide you with a replacement. When contacting us at contact@dele.io to initiate the return process, please include a picture or video of the issue, along with a photo of the warranty card or the serial number, which is included with every SIMAGIC product.

If faults develop in your SIMAGIC product after 30 days from the date of purchase, please return the item to us. We will perform the necessary repairs using parts provided by SIMAGIC and then return the product to you. Before sending the product back, contact us at contact@dele.io for return authorization and shipping instructions, and include proof of the issue such as a picture or video, and a photo of the warranty card or serial number.

Compatibility is key to ensuring our products work seamlessly with your setup. Most of our product pages include detailed compatibility information in the description. We recommend reviewing these details before making a purchase. You'll find information about compatibility with different devices, systems, or other peripherals.

If you're uncertain about compatibility, we encourage you to contact our customer support team. Our experts are knowledgeable about the specifics of each product and can assist you in determining whether a product will suit your needs. You can reach us via email at contact@dele.io for personalized assistance.

Our Alterzone range is designed to be as universally compatible as possible. However, due to the ever-evolving nature of technology and varying standards, we cannot guarantee universal compatibility. We provide specific compatibility details on each product page, including size, weight limits, and connector types. Please refer to these specifics to ensure compatibility with your devices.

Absolutely! Alterzone cable management systems are designed to accommodate different cable types and lengths. They help keep cables organized and prevent tangling.

We strive to create gaming peripherals that are compatible with a wide range of gaming platforms. However, compatibility can vary depending on the model and the specific gaming system. Please check the product description for detailed information about compatibility with various gaming consoles, PCs, and other platforms.

Yes, each audio product on our website includes detailed information about its compatibility with different devices and systems. This includes information about connectivity options (like USB, Bluetooth, etc.), compatible operating systems, and any necessary drivers or software.

We regularly update our product pages to reflect the most current compatibility information. As new models and technologies emerge, we review and revise our product descriptions to ensure accuracy and helpfulness for our customers.

Delivery times vary depending on the destination. We offer 1 to 4 working days for the Nordics and 2 to 8 working days for the rest of Europe. Please refer to our Shipping Policy or contact our customer support for specific details on estimated delivery times to your location.

Shipping fees vary based on the destination. You can find detailed information on shipping costs for each country in our Shipping Policy on our website.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and location of your shipment. For more assistance, contact our customer support.

To ensure the accuracy of delivery, we recommend providing the correct shipping address during checkout. If changes are necessary, please contact our customer support as soon as possible to assess the possibility of modification.

In the rare event of a delay or loss, please contact our customer support with your order details. We will investigate the issue and work to resolve it promptly. Refer to our Shipping Policy for more information on our policies regarding delayed or lost orders.

Customs fees and taxes may apply depending on your country's regulations. Customers are responsible for any additional charges incurred during customs clearance. This includes, but is not limited to, duties, taxes, and any other fees. For our customers in Switzerland, please be aware that you might be subject to additional VAT or customs fees as per your local tax regulations. We recommend checking with your local authorities for more detailed information regarding these potential extra costs.

Yes, we offer shipping to Åland. Customers in Åland can enjoy our products, and detailed shipping information, including fees and delivery times, can be found in our Shipping Policy on our website.

Åland is part of the EU Customs Territory, and as such, there are generally no additional customs fees for shipments from other EU countries. However, customers should always check with local authorities for any specific regulations.

Yes, we provide shipping services to the United Kingdom. Customers in the UK can explore our range of products, and detailed shipping information, including fees and delivery times, is available in our Shipping Policy on our website.

Yes, the UK is no longer part of the EU Customs Union. Shipments to the UK may be subject to customs fees and taxes imposed by UK authorities. It's advisable to check with local customs authorities or the UK government for the most current and specific information on potential charges related to your shipment.

Currently, we do not offer shipping to Malta, Norway, and specific provinces in Spain. We apologize for any inconvenience. Please refer to our Shipping Policy for the list of supported destinations.

We accept a variety of payment methods, including Visa, Mastercard, Visa Electron, American Express, and Apple Pay for secure and convenient transactions.

Absolutely! We prioritize the security of your personal information. All transactions on our website are processed securely, utilizing industry-standard encryption technologies to safeguard your data.

Currently, Klarna is available only in Finland. For customers in other locations, we offer a range of alternative payment methods mentioned earlier. We are continually working to expand our payment options to enhance your shopping experience.

Once your order is processed and shipped, you will receive a confirmation email with a tracking number. Use this number to track the status and location of your order. If you have any concerns, feel free to reach out to our customer support.

To provide efficient service, we process orders quickly. If you need to modify or cancel your order, please contact our customer support as soon as possible. We'll do our best to assist you based on the current status of your order.

The product prices displayed on our website include VAT (Value Added Tax). However, please note that shipping costs are not included in these prices and will be added during the checkout process. For information on specific shipping costs, kindly refer to our Shipping Policy. Additionally, customers in the UK and Switzerland should be aware that there might be additional VAT charges as per their local tax regulations. We recommend checking with your local authorities for detailed information on these potential extra costs.

No, we do not store your payment information. All payment transactions are processed securely through our trusted payment service providers, ensuring the confidentiality and safety of your financial details.

If you experience any issues with payment processing, please double-check your payment information and ensure that the selected payment method is valid. If problems persist, contact our customer support for assistance.

We offer a 14-DAY FREE RETURN policy for all items, excluding Trak Racer products. You can return unused and unaltered items in their original condition within 14 days of delivery for a full refund of the purchase price, excluding shipping costs.

Yes, we offer free returns for all countries. However, please note that free returns do not apply to Trak Racer products.

To return a product (excluding Trak Racer items), please contact us at contact@dele.io within 14 days of delivery. We will provide you with a return label to send the product(s) back to us.

Yes, you can return Trak Racer products within 14 days of delivery. However, shipping costs associated with returning Trak Racer products are the responsibility of the consumer.

Once we receive the returned goods, we will inspect the items. If they meet the criteria for a refund, we will process it promptly. Refunds will be issued for the full purchase price of the product(s), less the shipping costs.

Refunds are processed promptly after we receive the returned goods. The time it takes for the refund to reflect in your account may vary based on your payment method and financial institution.

In the event of a damaged order, please email us at contact@dele.io with your order number and a photo of the item's condition as soon as possible. We handle these cases on a case-by-case basis and will work towards a satisfactory solution.

If you're in Finland and wish to return a product within 14 days of delivery, follow these simple steps for a seamless process:

Returning the Product:

Secure Packaging: Pack the product in its original box, ensuring it's in pristine, like-new condition.

Refund Process:

Thorough Inspection: Upon receiving the product, we'll conduct a careful inspection to ensure it meets the return criteria.

Swift Refund: Following the inspection, we'll promptly process a full refund for the product (excluding shipping costs). No additional costs are incurred; we handle everything.

Return Logistics:

Free Return: Enjoy a hassle-free return by taking the product to a Posti or Matkahuolto office, free of charge.

Return Code: Provide the respective return code when prompted by the transport company:

Posti: 642030, see instructions at Posti.fi
Matkahuolto: 9517043, see instructions at Matkahuolto.fi
Recipient Information: Address the return shipment to Logitrail Oy, Raisio.

Tracking Information:

Receipt Submission: For a smoother process, kindly submit the shipment receipt to contact@dele.io. This allows us to keep you informed about the product's arrival at our warehouse.

Our range of products, including gaming and office equipment from various categories and brands, generally come with a 1-year warranty. Products under our own Alterzone brand are offered with an extended 3-year warranty. For Sim Racing products, the warranty period can vary depending on the brand. We encourage customers to review the specific warranty policies of different brands for precise information.

Yes, while most of our products are covered under a 1-year warranty, our Alterzone brand products come with a 3-year warranty, and warranty periods for Sim Racing products may differ by brand. Please check the specific product details for accurate warranty information.

Warranty details for each product are provided on the product page on our website. For more detailed information, our customer service team is available to assist you with any queries.

The warranty typically covers defects in materials and workmanship under normal use. It does not cover damages caused by accidents, misuse, or normal wear and tear. The coverage details can vary by product and manufacturer.

For warranty claims within the first year of purchase, please contact our customer service team with your purchase details and a description of the issue. After the 1-year warranty period, customers should directly contact the manufacturer for any warranty claims.

Unfortunately, we do not offer the option to extend the warranty beyond the initial manufacturer's warranty (also referred to as a limited warranty) that comes with the product. However, we understand the importance of ensuring your purchase is protected. Please feel free to check our website or reach out to our customer service team for more information on the warranty coverage and any associated costs. We're here to help with any questions or concerns you might have.

We offer the same warranty terms and services to all our customers, regardless of their location. This means international customers can expect the same 1-year standard warranty for most products, a 3-year warranty for Alterzone brand products, and varying warranties for Sim Racing products depending on the brand. If you have any specific questions or need assistance with a warranty issue, our customer support team is ready to help, no matter where you are located.

If your product is discontinued, warranty services such as repair or replacement will be subject to availability. In some cases, an equivalent product may be offered. Please contact our customer service for assistance.

We're here to help! The best way to reach our customer support team is by sending an email to contact@dele.io. We are committed to providing prompt and detailed assistance for all inquiries or concerns through this channel. As we focus on delivering the most efficient and effective support, we recommend email as the primary means of communication for all your needs, including urgent matters. Our team is dedicated to ensuring every question is met with thorough and considerate responses.

To help us assist you more efficiently, please include your order number, a detailed description of your issue or question, and any relevant photos if applicable.

Our customer support primarily operates from 8:00 AM to 4:00 PM. You can expect a response to your email during these hours, and we appreciate your patience during peak times.

For inquiries related to product details or features, you can reach out to our customer support via email. We'll provide you with the information you need to make an informed decision.

Yes, you certainly can track your order through customer support. However, it's important to note that when your order is shipped, you will receive all the necessary tracking and delivery information via email. This ensures that you have access to the same up-to-date tracking information as our customer support team. We warmly invite you to reach out to us for any updates or further assistance.

We highly appreciate feedback from our customers and encourage you to share your experiences with DELE Nordic on Trustpilot. Your insights are invaluable in helping us improve and serve you better. To leave a review or provide suggestions, please visit our Trustpilot page. We look forward to hearing from you!

For all inquiries, including urgent matters, we encourage you to contact us via email at contact@dele.io. Our team is dedicated to providing detailed assistance through this channel to ensure every query is addressed with the utmost attention. While we continuously explore additional communication channels to enhance our customer interactions, we currently recommend email as the most efficient way to reach us for any assistance you may need.

DELE Nordic primarily operates online, and we don't have physical stores at the moment. You can explore our range of products and make purchases through our website.

Our sales campaigns are specially designed to offer discounts for a limited time. Unfortunately, once the campaign has ended, we are unable to extend the same discounts. We encourage our customers to take advantage of these offers during the campaign period.

Our sales campaigns are carefully planned events, intended to offer exclusive deals within a specific timeframe. This approach allows us to manage our inventory and pricing effectively, ensuring the best possible value to our customers during the campaign.

We maintain a consistent policy for all customers to ensure fairness and transparency. Exceptions to post-campaign discount policies are not typically made.

To not miss out on future sales, we recommend subscribing to our newsletter, following us on social media, and regularly checking our website. We always announce upcoming sales campaigns through these channels.

We understand that sometimes unforeseen circumstances can occur. While we sympathize, our policy remains consistent for all customers. We suggest keeping an eye on our future campaigns for similar opportunities.

We do not offer post-campaign discounts on items that were sold out or out of stock during the sales campaign. Our sales campaigns feature limited inventory, which is allocated on a first-come, first-served basis. Once the campaign concludes, any products that were unavailable during the event cannot be purchased at discounted prices. We appreciate your understanding and encourage you to take advantage of future sales for the best deals.

Each sales campaign is unique, and we cannot guarantee that the same items will be discounted again. However, we frequently update our campaign selections, so there's always a chance you'll find great deals on different products.

We typically announce our sales campaigns close to the start date. While we don't offer previews, our subscribers may receive early notifications or exclusive hints about upcoming sales.

Apart from our sales campaigns, we may offer other promotions or discounts throughout the year. Keep an eye on our newsletters and announcements for these special offers.